Custom Hats FAQ
Find answers to common questions about custom hat orders, MOQ, samples, logo options, production time, shipping, and payment.
Orders
What is your MOQ (Minimum Order Quantity) for custom hats?
Our standard MOQ is 100 pcs per design. The exact MOQ may vary depending on hat style, material, logo technique, and packaging requirements.
Can you provide free design or mock-up support?
Yes. You can send us your logo, artwork, or idea, and our team can help create a free digital mock-up before sampling or production.
How long does custom hat production take?
Sample production usually takes 7–10 days. Bulk production normally takes 15–25 days after approval, depending on order quantity and customization details.
What are my sample options before a bulk order?
1. Standard Sample: Pay sample fee + shipping fee. We’ll send you the physical sample.
2. Photo/Video Confirmation: Place bulk order ( 300 pcs+ ). We’ll make a free pre-production sample and send photos/videos for your approval before production.
3. Hybrid Option: Place bulk order ( 300 pcs+ ). Free sample — just pay about $50 for express shipping to get the physical hat for approval before bulk production.
Why do you charge me a sample fee?
For labels, patches, and printing, we need a designer and a sample mold — which costs money. Other factories also charge this fee, they just don’t show it.
Can I change details after seeing the sample?
Minor changes? Free sample with your approval before bulk production.
Major changes? New sample at a fee required.
Why is there a model fee on my order?
Custom branding like labels or patches requires exclusive molds and plates — a one-time machinery setup cost.
Can I get photos or videos of my hats during production?
Absolutely! We will send you photos or videos of the key stages, such as the embroidery process and final packing.
Payment
What payment methods do you accept?
T/T (Telegraphic Transfer), PayPal, Alipay, Western Union.
What are your payment terms?
For bulk orders, we require 50% deposit before production, and the remaining 50% before shipping.
Shipping
What are your shipping options and delivery times?
1. Express (DHL/UPS/FedEx): 3–7 working days.
2. Air: 5–7 days.
3. Sea: 20–30 days after sailing. Most cost-effective for bulk orders.
Why is shipping for hats expensive?
Shipping costs vary by global conditions and local policies. But we’ll help find the most cost-effective option for you.
More questions?
Let's talk!
Got a custom hat design? Still working on your brand’s look? Either way, our manufacturing and sales teams will help every step of the way.
MOQ: 100 pieces to start. Bigger orders, bigger discounts!
🎨 Free Design Support: Send your logo or idea, and we can help prepare a digital mock-up.
💬 Fast Response: We usually reply within 24 hours with suggestions or a custom quote.